Glossary

A

 

#Accessorial charges (also called assessorial charges)

Charges made for performing services beyond normal pickup and delivery, such as inside delivery or storage charges.

#Air freight forwarder

An air freight forwarder provides pickup and delivery service under its own tariff, consolidates shipments into larger units, prepares shipping documentation and tenders shipments to the airlines. Air freight forwarders do not generally operate their own aircraft and may therefore be called “indirect air carriers.” Because the air freight forwarder tenders the shipment, the airlines consider the forwarder to be the shipper.

#Air Waybill

An air waybill is a shipping document airlines use. Similar to a bill of lading, the air waybill is a contract between the shipper and airline that states the terms and conditions of transportation. The air waybill also contains shipping instructions, product descriptions, and transportation charges. See also waybill.

#Articles of Extraordinary Value

Carriers are not liable for “documents, coin money, or articles of extraordinary value” unless the items are specifically rated in published classifications or tariffs. Exceptions may be made by special agreement. If an agreement is made, the stipulated value of the articles must be endorsed on the bill of lading. Articles may include precious stones, jewels and currency. Many tariffs include restrictions on goods with values in excess of a specified amount.

 

B

 

#Bill of lading (BOL or B/L)

A bill of lading is a binding contract that serves three main purposes:

  • a receipt for the goods delivered to the transportation provider for shipment;
  • a definition or description of the goods; and
  • evidence of title to the relative goods, if “negotiable”.

#Bill of lading exceptions

The terms and conditions of most bills of lading release transportation providers from liability for loss or damage arising from:

  • an act of God,
  • a public enemy,
  • the authority of law or
  • the act or default of the shipper.

In addition, except in the case of negligence, a transportation provider will not be liable for loss, damage, or delay caused by:

  • the property being stopped and held in transit at the request of the shipper, owner or party entitled to make such request;
  • lack of capacity of a highway, bridge or ferry;
  • a defect or vice in the property; or
  • riots or strikes.

#Bonded carrier

A transportation provider U.S. Customs allows to carry customs-controlled merchandise between customs points. YRC Freight is a bonded carrier.

#Break bulk

To separate parts of a load into individual shipments for routing to different destinations.

#Breakbulk terminal

Consolidation and distribution center. A terminal in the YRC Freight system that unloads and consolidates shipments received from its smaller terminals and from other breakbulks. This terminal may have its own city operation.

Example: Freight destined for Texas from several New England states will be consolidated at our Stroudsurgh, Pa., breakbulk terminal for forwarding to Texas.

#Broker

A broker is an independent contractor paid to arrange motor-carrier transportation. A broker may work on the carrier’s or shipper’s behalf.

 

C

 

#Carmack

An industry term regarding loss or damage of goods. Carmack is governed by 49 U.S.C 14706, which states that a motor carrier must

  • issue the bill of lading and
  • pay the actual loss or injury to the property.

However, carriers limit their liability for release-value products, and can limit their damages to $25 a pound or $100,000 a shipment.

#Cartage agent

A carrier who performs pickup or delivery in areas that YRC Freight does not serve.

  • Cartage agents use their own paperwork while transporting the shipment.
  • YRC Freight does not track the shipment while it is in the cartage agent’s possession.

When YRC Freight gives a shipment to a cartage agent for delivery, the shipment is considered to be “delivered” in YRC Freight’s tracking tool.

#Claim

Cargo: A Cargo Claim is a demand made on a transportation company for payment for goods allegedly lost or damaged while the shipment was in the transportation provider’s possession. Pursuant to the National Motor Freight Classification (NMFC) Uniform Bill of Lading, all cargo claims must be filed within nine months.

Overcharge/Undercharge: Overcharge or undercharge claims are demands on a transportation company for a refund of an overcharge from the erroneous application of rates, weights and/or assessment of freight charges.

#COD

A shipment for which the transportation provider is responsible for collecting the sale price of the goods shipped before delivery.

#Commodity

Any article of commerce. Goods shipped.

#Common carrier

Company that provides transportation services to the public in return for compensation.

#Concealed loss

Shortage or damage not evident at delivery.

#Consignee

The person or place where a shipment will be transferred for the last time (destination); the individual or organization to whom the goods are addressed.

 

D

 

#Deck trailers

Trailers with rows of tracking on each sidewall and deck load bars. The load bars fit into the tracks to form temporary “decks” on which goods can be loaded. Decks allow more goods to be loaded in the trailer, reduce damage and speed loading and unloading.

#Delivery receipt

Document a consignee or its agent dates and signs at delivery, stating the condition of the goods at delivery. The driver takes the signed delivery receipt to the terminal for retention. The customer retains the remaining copy.

#Dispatch

The act of sending a driver on his/her assigned route with instructions and required shipping papers. YRC Freight maintains contact with drivers throughout the day by phone, pager, radio, satellite communication or cellular phone.

#Dock

A platform, generally the same height as the trailer floor, where trucks are loaded and unloaded.

#Dolly

Converter that provides an extra axle and fifth wheel and is used to connect multiple trailers. See also jifflox.

#Doubles

Vehicle configuration in which a tractor pulls two trailers connected by a dolly or jifflox.

#Drayage

Also known as connecting road haulage.

  • The hauling of a load by a cart with detachable sides (dray).
  • Road transportation between the nearest railway terminal and the stuffing place.

 

E

 

#Electronic data interchange (EDI)

The electronic transmission of routine business documents, such as purchase orders, invoices and bills of lading, between computers in a standard format. The data formats, or transaction sets, are usually sent between mainframe computers. Learn more in the EDI Resource Center.

#Exceptions

An exception is any delivery in which the recipient or driver notes a problem on the delivery receipt before signing it. Typically, exceptions concern shortage and/or damage.

#Exclusive use

A shipper pays a premium rate for the sole use of a trailer. The trailer will be sealed at loading, and the seal number is recorded on the manifest. The seal number is verified before the trailer is unloaded at destination. When a shipper requests an exclusive-use trailer, no other freight may be added to the unit even if space permits.

#Exempt product

Products that are exempt from federal regulation, such as agricultural and forestry products.

 

F

 

#FOB destination

Under this arrangement, title and risk remain with the seller until it has delivered the goods to the location specified in the contract.

#FOB origin

Title and risk pass to the buyer at the moment the seller delivers the goods to the carrier. The parties may agree to have title and risk pass at a different time or to allocate shipping charges by a written agreement.

#Free along side (FAS)

A basis of pricing meaning the price of goods alongside a transport vessel at a specified location. The buyer is responsible for loading the goods onto the transport vessel and paying all the cost of shipping beyond that location.

#Free on board (FOB)

An acronym for free on board when used in a sales contract. The seller agrees to deliver merchandise, free of all transportation expense, to the place specified by the contract. After delivery is complete, the title to all the goods and the risk of damage become the buyer’s.

#Freight

Any product being transported.

#Freight bill

Shipping document YRC Freight prepares to confirm shipment delivery and indicate payment terms (prepaid or collect). The document describes the shipment, its weight, the amount of charges and taxes and whether the bill is collect or prepaid. If the bill is prepaid, the shipper pays the shipping charges. If the bill is collect, the consignee pays the shipping charges.

#Freight broker

Any person that sells transportation without actually providing it. The term usually refers to an agent for truckload shipments, matching small shippers with carriers. Freight brokers often do not accept any responsibility for their shipments. (See also freight forwarder and shipper’s agent.)

#Freight forwarder

A freight forwarder combines less-than-truckload (LTL) or less-than-carload (LCL) shipments into carload or truckload lots. Freight forwarders are designated as common carriers. They also issue bills of lading and accept responsibility for goods. The term may also refer to the company that fills railroad trains with trailers. (See also freight broker and shipper’s agent.)

 

G

 

#Gross vehicle weight (GVW)

The combined weight of the vehicle (tractor and trailers) and its goods.

 

H

 

#Hazardous material

Hazardous materials are defined by the U.S. Department of Transportation in accordance with the Federal Hazardous Material Law. A substance or material may be designated as hazardous if the transportation of the material in a particular amount and form poses an unreasonable risk to health and safety or property. Hazardous material may include: an explosive, radioactive material; etiologic agent; flammable or combustible liquid or solid; poison; oxidizing or corrosive material; and compressed gas. Learn more.

 

I

 

#In bond

Shipments move under bond from point of entry to an interior U.S. destination for clearance or to another border location for clearance.

#Intermodal

Shipment moves by more than one mode of transportation (ground, air, rail or ocean). See also multimodal.

 

J

 

#Jifflox

Converter that provides an extra axle and fifth wheel and is used to connect multiple trailers. See also dolly.

 

L

 

#Less-than-truckload (LTL)

Goods weighing less than 10,000 pounds from several shippers loaded onto one trailer. YRC Freight is primarily an LTL carrier, using a nationwide network to efficiently move goods from origin to destination.

#Linehaul

Movement of goods between cities or between YRC Freight terminals, particularly between origin terminal and destination terminal, excluding pickup and delivery service.

 

M

 

#Minimum charge

The lowest charge for which a shipment will be handled after discount and/or adjustment.

#Multimodal transportation

Shipment moves by more than one mode of transportation (ground, air, rail or ocean). See also intermodal.

 

N

 

#National Motor Freight Classification (NMFC)

Industry standard tariff published by motor carriers containing rules, descriptions and rating on all products moving in commerce; used to classify goods to rate the freight bill. You can obtain more information about shipment classes and the NMFC. To determine your shipment’s classification, contact your local terminal.

#Non-vessel operating common carriers (NVOCC)

A type of ocean freight forwarder. NVOCCs book space in large quantities for a reduced rate, then sell space to shippers in lesser amounts. NVOCCs consolidate smaller shipments into a container load that ships under one bill of lading.

 

O

 

#Order notify

Also called negotiable bill of lading, this is a shipment requiring the consignee to surrender the original endorsed bill of lading at delivery. A shipper may use this method to guarantee payment for goods shipped. It’s most commonly used with truckload shipments.

#Origin

Site where the shipment first enters the YRC Freight system.

#Overage

Number of units received is in excess of the quantity shown on shipping documents. Overages should not be delivered to a customer. They’re returned to the terminal unless the terminal receives more information while the driver is making pickups and deliveries.

#Overcharge claims

The payor of the shipping charges files an overcharge claim to dispute a discrepancy in charges that can stem from overpayment, weight or description corrections, etc.

 

P

 

#Payment terms

Generally, the shipper is responsible for payment for prepaid shipments, and the consignee is responsible for payment for collect shipments unless a third party is indicated as payor on the shipping papers.

#Pickup and delivery (P&D)

Local movement of goods between the shipper (or pickup point) and the origin terminal or between the destination terminal and the consignee (or delivery point).

#PRO

An acronym for progressive rotating order; it is a 10-digit number assigned to each shipment and is a tracking number and a YRC Freight invoice number.

 

R

 

#Revenue

Shipping charges the transportation provider receives for transporting goods.

 

S

 

#Shipper’s agent

A shipper’s agent is not a carrier, freight forwarder or broker. Shipper’s agents generally arrange for truckload or container load shipment transportation. Shipper’s agents commonly provide services related to warehousing or loading and unloading. (See also freight forwarder and broker)

#Shipping documents

Papers accompanying a shipment as it moves through the YRC Freight system, including bills of lading (PDF), packing slips (PDF), customs paperwork, manifests and shipment bills.

#Shortage

The number of units received is less than the quantity shown on shipping documents. The outstanding units may be delivered later.

 

T

 

#Tariff

A Tariff is a document setting forth applicable rules, rates and charges to move goods. A tariff sets forth a contract for the shipper, the consignee and the carrier. Since Jan. 1, 1996, motor carriers are not required to publish tariffs. However, in accordance with federal law, tariffs must be provided to a shipper on request. YRC Freight Tariff 100 is available on our website.

#Terminal

YRC Freight building and grounds where shipments are prepared for local delivery or transportation to other terminals. Find your local terminal.

#Third party

A party other than the shipper or consignee that is ultimately responsible for paying the shipment charges.

#Truck tonnage

The weight (in tons) of a shipment transported by truck.

#Truckload (TL)

Large-volume shipment from a single customer that weighs more than 10,000 pounds or takes up all the trailer space so no other shipment can be loaded.

 

U

 

#UN number

An internationally accepted four-digit number used to identify hazardous material.

 

W

 

#Waybill

A “Waybill” is a non-negotiable document prepared by or on behalf of the carrier at origin. The document shows origin point, destination, route, consignor, consignee, shipment description and amount charged for the transportation service. See also air waybill.

SIAM Shipping info : **In order to optimize our services, Siam Shipping and Siam Relocation are now part of the DocShipper group. Our customers can now benefit from total supply chain coverage**

 

SIAM Shipping | Procurement - Quality control - Logistics

 

Alibaba, Dhgate, made-in-china... Many know of websites to get supplies in Asia, but how many have come across a scam ?! It is very risky to pay an Asian supplier halfway around the world based only on promises! DocShipper offers you complete procurement services integrating logistics needs: purchasing, quality control, customization, licensing, transport...

Communication is important, which is why we strive to discuss in the most suitable way for you!

📋 Export and Import licenses in Thailand 🇹🇭

Export and import licenses are key requirements for conducting international trade in Thailand. The government regulates the import and export of goods to ensure the protection of local industries, public health and safety, and compliance with international trade agreements. Companies and individuals looking to participate in international trade must obtain the necessary licenses and permits to ensure that their operations are compliant with Thai law. The process of obtaining export and import licenses can be complex, requiring knowledge of regulations and procedures, as well as a thorough understanding of the goods being traded. However, with the support of experienced professionals and the right resources, it is possible to navigate the process smoothly and successfully. Export and import licenses play a critical role in supporting the growth of the Thai economy, enabling businesses to access new markets, and promoting economic development through international trade.

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Door to Door services from to Thailand

🗺 Door to Door services from/to Thailand 🇹🇭

From departure to arrival: Leave us your shipment with the peace of mind

You probably realize that a door-to-door shipment is the option to choose if you don’t want to get involved in the shipping process. You are right!

Our partners based worldwide enable us to offer door-to-door services. In other words, it is an “all inclusive” service. Our services begin at your location (your home, your premises or your providers’ warehouse or factory) and your goods are routed to the arrival (your home, your premises or your client).

SIAM Shipping with Docshipper provides:

  • Pick upPacking and transfer of your goods from your starting point
  • Preparation of transport documents (packing list, commercial invoice, bill of lading, certificate of origin …)
  • Handlingloading and unloading at the port or airport and customs clearance
  • The freight to all ports / airports worldwide
  • The delivery to your final address

SIAM Shipping info : Siam Shipping is the only company that can arrange your shipment from start to finish, without you having to do anything. Tell us about your needs, so our experts can find the most appropriate solution for your freight and give you tips on how to save on shipping costsContact us, we'll answer any questions you have! You have a question ? Call us now.

Advantages of our door to door service: One Stop solution

  • Only one freight forwarder, from the beginning to the end.
  • Do not waste time waiting for several customized quotes
  • Get a quotation in a short amount of time, and book your shipment in a clear, transparent and quick way for LCL, FCL 20ft, 40ft and 40ft HC containers, but also Air freight, trucking and other transportation methods according to your needs.
  • Our rates include delivery or pick up in the main urban areas near the ports where we are present.

What our door to door quotes do not include?

We invite you to carefully read quotation, before to sign.

  • Our quote does not include duties and taxes, as you will pay it at destination customs
  • Our quote does not include fees due to customs inspection, it happens sometimes
  • Our quote does not include insurance, unless you want to subscribe it, to do so, we need the packing list and proforma invoice.

Your shipment is fully covered from origin to destination

If you’re concerned about what might be a relatively difficult delivery process at first glance, you’ll be pleased to know that door-to-door shipping services ensure the safety of your product or shipment.

You will never have to worry about losing track of your shipment or its location, and you will receive regular updates on their position. Of all the different shipping options you will get when you are working with a logistics company, door-to-door shipping is the simplest you can choose.

With door-to-door logistics, your work is done when the shipment leaves your place or your facility, and everything is taken care of by the company you have chosen as a logistics service.

SIAM Shipping info : You will not have to worry about middle-man jobs, such as paying extra costs when shipping to the left, and you will easily base yourself knowing that your shipment is secure to its destination.

For insurance matter, please contact our SIAM experts or check directly our dedicated page: Siam Care coverage program

door to door services thailand

INTERNATIONAL IMPORT/EXPORT OPTIONS: DOOR TO DOOR VS. DOOR TO PORT

Don’t be confuse between CIF, DAT and DAP Incoterms

Many importers/exporters in South-East Asia choose to require shippers’ services for part of the transportation, or even for the full process.

We can identify two main solutions when it comes to importations:

  1. DAP (or DAT) : The exporter/seller is in charge of the freight transportation from door-to-door. The importer is only responsible for customs clearance, duties, and taxes before the shipment is released for delivery. The difference between DAT and DAP is the place of delivery, DAT means Delivery At Terminal which could be a port or airport.
  2. CFR (or CIF) : The exporter/seller is in charge of the freight transportation from door-to-port/airport. The importer is responsible for customs clearance, duties, taxes before the shipment is released for delivery, and transportation from port of arrival to door. The difference between CIF and CFR is the Insurance which is included in the CIF Incoterm.

We will analyze and compare in this article only 2 of them: CFR and DAP. Let’s see in detail what are the pros and cons of each solution mentioned before.

DAP: Delivery at place

The first solution in which the shipper provides a door-to-door service may be perceived as the best one for the importer, as he would just have to handle customs clearance, duties and taxes.

Nevertheless, after the goods are cleared by the customs, the shipper takes the control of the shipment back to set up the delivery. At this moment of the supply chain, we often witness important delays, because the importer has no more control on the delivery, or on which company is going to handle it.

About ocean shipments, often the shipper will book the door-to-door service with the same shipping line that set up the freight. When the customs clearance is done, the ocean line will basically assign a trucking company to proceed to the delivery.

This solution implies involving too many parties, which can lead to mistakes, misunderstandings, unmet deadlines, etc. Communication is a lot more complicated and it can often lead to delays. This can be a cost-effective option though, as the rates are often cheaper when booked entirely from door to door. However, by choosing this option, you are giving up a lot of control over the delivery process.

SIAM Shipping info : Siam Shipping is an international freight forwarder that organizes the transportation of your goods from the supplier's warehouse to the final destination. Relax, because we take care of everything: from packing, to organizing the transport, to customs clearance and administrative procedures, regardless of the shipping method (air, sea, road, rail).

Contact us to receive a free estimate in less than 24 hours. You have a question ? Call our consultants for free.

CFR: Cost and freight

The other solution to consider is to book your freight transportation from door-to-port or airport.

After the freight is released from customs clearance, the importer looks out for the best transportation company and routing for delivery to door alongside customs brokers.

They can use their working networks to find the best solution for the importer, providing both efficient routes and cost-efficiency. The main mission of the customs broker is to fully understand both the operating procedures and the needs and wants of the importer.

At SIAM Shipping and more generally DocShipper, we collaborate with our customers to identify their needs and expectations, on a case by case basis.  Every shipment we are in charge of is routed according to these needs to avoid unexpected costs and delays.

The door-to-port solution implies greater control, less parties involved, better communication, anticipated delays, and direct link between importer and custom broker. The importer can have a better control of the shipment, allowing to better plan the process and reduce risks.

SIAM Shipping Advice : Another key aspect to keep in mind when choosing which service is most-suited to your needs is which Incoterm to use for your shipment. You should pay attention to where the responsibility begins, stops and transfer during the shipping process.

You still have some doubt about Incoterms ? Please contact our SIAM experts or check directly our dedicated page: Incoterms

The door-to-door service in your business model

Why door to door shipping can help you growing your business?

Products sold by door-to-door are generally of the same type as those that can be bought in the shop with reduced prices (balances, promotions).

The products with the largest market share are cleaning supplies and equipment, household appliances, press subscriptions and home improvement products.

As of 2018, the marketing model of many companies (using a standard marketing model) has changed, notably through the development of IT. Dozens of door-to-door products are now increasingly available: tickets for events, sports ticket subscriptions, subscriptions to a home television service or fiber Internet services.

From the seller of goods, shoulder bag, to sell to the public decreased with advances in technology and Internet sales, there has been a tremendous progress in door-to-door sales in recent years, In the energy and solar industries.

To save money

Door-to-door logistics will save you valuable time. Going up and installing your business is the only thing you will have to do!

Standard shipping services generally include only the tariff for moving goods from point A to point B. However, they do not include customs, import or other expenses that may be incurred during the journey.

SIAM Shipping info : Logistics services are created to provide you with a minimum service. However, make sure that you, the customer, do not have to worry about additional costs before signing your contract. Everything needs to be taken care of, and you do not have to ask yourself if your shipment includes traps along the way.

Multimodal shipments are simplified

Door-to-door delivery also supports a complicated process: one step by step.

Door-to-door logistics services simplify this process by delivering the empty shipment container, cargoing, collecting transport documentation, providing intermodal services for rail and truck shipment, and by receiving the shipment and routing of the delivery to its destination.

Ask for a door to door service and let us manage everything: from the departure to the arrival, by air or sea freight.

SIAM Shipping thanks to DocShipper is an organization with a door to door service from Thailand with the headquarter in Bangkok.

Thanks to a worldwide network, we offer an all-included service to fulfill your exact needs and let you with the peace of mind from departure to arrival.

Our solution is a complete door to door carrying as the name proposes the whole logistic process from your door in the departure to the destination needed, regardless of where you need to ship it, either the city or mountain and even on the islands.

SIAM Shipping info : At Siam Shipping, we don’t have geographical limits! We will act to cover every one of your shipments from A to Z, we will serve with a professional service standard. Contact us now !

From the beginning to the end, we keep a 100% control on all your shipment by keeping a daily tracking with your cargo.

  • The departure with a physical presence from your home/factory to the port or Airport. We will be in charge to declare your shipment and load it on the boat or Airplane. If needed, we will pick up goods in your place and pack it.
  • The arrival with a physical presence from the port or Airport to your home/factory. We will clear your shipment by coordinating with local customs.  Then, we will deliver product in the place needed and unload the container (if any).
  • Our door to door services may incorporate all parts of the air or ocean cargo, we will remain at your disposal to satisfy your needs in terms of timing and location. DocShipper is here and deals with your transfer with most extreme dependability for the joy of our clients.

Why SIAM Shipping / DocShipper group

Our main advantages are based on our proximity with customers but also the quality of our logistics services and our competitive offer. Our group is at your full disposal, we talk three languages fluently in order to avoid any kind of communication problems, and we are glad to get you in our office with any inquiries, exhortation and profoundly customized reviews. We will be happy to meet you and clarify every one of the procedures.

SIAM Shipping info : **In order to optimize our services, Siam Shipping and Siam Relocation are now part of the DocShipper group. Our customers can now benefit from total supply chain coverage. Therefore, Siam Shipping team became DocShipper team**

 

SIAM Shipping | Procurement - Quality control - Logistics

 

Alibaba, Dhgate, made-in-china... Many know of websites to get supplies in Asia, but how many have come across a scam ?! It is very risky to pay an Asian supplier halfway around the world based only on promises! DocShipper offers you complete procurement services integrating logistics needs: purchasing, quality control, customization, licensing, transport...

Communication is important, which is why we strive to discuss in the most suitable way for you!

Customs clearance services in Thailand

🧾 Customs clearance services in Thailand 🇹🇭

In this article, we will delve into the intricate world of custom clearance in Thailand. Importing goods into a foreign country can be a daunting task, especially when it comes to navigating customs regulations. Thailand has its own set of rules and procedures that must be followed in order to ensure a smooth and efficient customs clearance process. Whether you are a business owner importing goods for your company, or an individual importing personal belongings, this article will provide you with the necessary information to understand the custom clearance process in Thailand. We will cover everything from required documents to fees and taxes, to how to handle any potential issues that may arise during the process. Get ready to learn all about custom clearance in Thailand.

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🛡Freight insurance | Rates & Infos

Siam Care (DocShipper) is a special insurance program, our aim is to ensure all our shipments. Coverage 100% for any damage or loss.  Rates of insurance (%) depend on the nature and price of the product. Please note that insurance is working for all types of freight and all transportation method.

Read More

Frequently Asked Questions – Import / Export

Import/Export and shipping from or to Thailand – The ultimate FAQ

DocShipper is one of the leading players on Thai logistics industry. Our popularity has been built on years and years of professional services, you made our success!

Being of the main freight providers on the market represents a high challenge and comes with a lot responsibility.

We aim at advising our close partners and customers by providing the basic knowledge as regards international logistics. Check out this article to get further details about this industry. If you have any questions, feel free to contact us! We will get back to you within 48h!

SIAM Shipping info : **In order to optimize our services, Siam Shipping and Siam Relocation are now part of the DocShipper group. Our customers can now benefit from total supply chain coverage**

Why choosing DocShipper ?

What is DocShipper really doing?

We always seek to achieve the same goal: ensure a prompt and on-time delivery for every single shipment we handle.

Air carriers and trucking companies have a constant relationship with us. Indeed, we use our leverage to negotiate the best rates for these services.

Our sales and operation will perform different offers by choosing one that will optimize speed, costs and reliability.

In order to offer you a wide range of possibilities, we will provide you with different price estimates for the shipping process you need.

These prices will vary according to several criteria, depending on the destination, origin and the various shipping requirements (refrigerated shipment or transportation of dangerous goods).

SIAM Shipping Advice : As a licensed company, we have a significant experience in customs clearance services in Thailand. Our dedicated professional team totally masters this key stage of the international transport.

SIAM Shipping info : When the customer accepts the quotation, the shipment will be prepared. The concerned department service will therefore undertake to transport all merchandise to the intended destination.

Why should I choose a Thai-based transportation company?

*There are many advantages to using a Thai freight forwarder.

Indeed, one of the main ones is that they will manage the whole logistics chain that are part of the international transport whatever the freight mode: Trucking, Air freight, Sea freight or Train.

More to worry about documents with customs, insurance. They may also provide non-Vessel Operating Common Carrier (NVOCC) documentation. As a freight forwarder, we will also keep you updated about risk assessment, risk management and international payment methods.

The purpose of a good freight service is to make your life easier.

SIAM Shipping Advice : We are here to clear out all administrative difficulties that may occur and that could make you lose time and money.

It’s a real asset for all companies dealing with international shipping, especially if you’re not experience with all the international shipping procedures.

 

Why are the freight rates so volatile?

*The first factor influencing this market is the demand.

Moreover, even if the demand is impacted by period cycle, international freight is in constant growth. There might be a slowdown at some point of the year (usually around Christmas), but this is counterbalanced by an important increase at the beginning of each year.

The rates remain high because there are still problems of spaces for loading ships. The “peak season” is the period from May to November, there is a great demand for freight transport. In this period, you might expect higher rates as compared to slowdown periods.

Fuel is another crucial factor in the market, or what is called the Bunker Fuel Factor. It is often a possible surcharge that the carrier can charge when oil prices vary.

SIAM Shipping Tip : Another factor has to be considered: carriers can increase their rates when the cost of terminals increases with trade unions and / or problems of congestion. This additional fee that will be charged has to be included in your final “all in” quotation.

What payment methods does DocShipper accept?

*International or local transfer is the most common payment option.

But we can also accept cash or credit card. The payment is sent at the time of the arrival of the cargo, the customs and the release.

 

Can I get credit terms on my payment?

Yes. We will send in advance a credit application that you will have sent us. With all the necessary bank information included. You will receive the amount and credit time once your application is approved.

 

Do you have office at destination who can help us?

Yes, we rely on a strong network all over the world, that will be delighted to assist you.

SIAM Shipping Advice : Please check with our SIAM Experts, we are able to help you for any logistics service.

General information

What is a freight forwarder?

A freight forwarder is an organization able to handle exportation and importation process for companies (SMEs or multinational), Individual and Association who aim to ship internationally.

As a freight forwarder, DocShipper doesn’t handle the freight itself. We act as an intermediary between the customer and all necessary transport services.

Sometimes these are complex transportation processes involving many companies across several countries with as many different laws to respect.

SIAM Shipping Tip : This is a huge time saving for our customers because managing this by themselves would be very complicated.

What exactly is customs brokerage ?

As clearance specialists, we manage and control the import of goods on behalf of our customers. This is what we call customs brokerage.

SIAM Shipping Advice : Every country sets up its own regulations when it comes to export/import flows of goods. Due to the dynamic nature of international trade, these rules are subject to frequent changes.

So, what can DocShipper do to ensure a fast and efficient customs brokerage process?

1 – Go digital

At the era of digital, many processes are moving towards digitalization. DocShipper understood this trend since the very beginning, and is now updated with the latest technologies.

 

2 – Be diligent

To ensure a hassle-free customs clearance, we make sure to stay updated to the latest regulations, ensuring proper paperwork, licenses, etc.

 

3 – Determine the type of cargo

We make sure that your products are in full compliance with the import requirements. Whether you need to ship restricted items, hazardous products, or any other challenging good, we will make sure that your cargo is released.

 

4 – Find ways to reduce import costs

If your products can benefit from tax exemptions or reduced import tariffs, we’ll make sure that you can benefit from it.

SIAM Shipping Tip : One of our main goal is to find a way to reduce import costs, ensuring maximum satisfaction for our customers.

5 – Ensure a smooth broker-client relationship

To do so, we will keep you on the loop throughout the complete process, making it clear since the very beginning so that you can have an accurate overview of the services we offer.

SIAM Shipping info : To avoid troubles and misunderstandings, our main objective is to be fully transparent in the customer relationship management.

What merchandise is considered “Dangerous Goods”?

Dangerous goods/hazardous materials are items with hazardous properties that can present a potential hazard to human health and safety. DocShipper can ship several categories of dangerous goods, depending on the carrier capabilities to your country.

Our dedicated team will check it all, and make sure your product’s category is following international shipping regulations.

SIAM Shipping Advice : Allow us 2 to 3 days to check it all, and you will receive an email with all the related information.

There are nine categories of hazardous products

hazardous-products-thailand

 

Can I check the hazardousness of a product through labelling?

identify-dangerous-product-transport

1 = Product Identifier
2 = Signal Words
3 = Hazard Statement
4 = Precautionary Statement
5 = Supplier Information
6 = GHS Pictograms (Diamond-Shaped Symbols)

SIAM Shipping Tip : If you see any of these logos, please contact us before considering any shipment.

How can I track my international order?

You can track the status of your international parcel, especially for express shipping, thanks to the tracking system we use on a daily basis.

 

What can I do to prevent delays and ensure a smooth process of the shipment?

To start with, be sure that your supplier abroad (on imports) or if you are supplier of an export shipment, make all the necessary documents ready (packing lists, commercial invoice, The original OB / L).

SIAM Shipping info : It must also be done on time, less than a week before your cargo arrives at the destination, documents with the necessary banks and you send them (the importer) or your buyer-consignee on the B / L (If you are the exporter).

This will be handled by customs, freight can be paid with the presentation of the original B / L. Sometimes it can happen that there are gaps between the buyer and the supplier and the goods are not paid. This will greatly slow down the process.

Is it possible to release a cargo without presentation of the OB/L?

The crucial role of a bill of lading, as a document of title, in international shipping cannot be ignored. A lot of problems may arise when delivering a cargo against one original bill of lading carried on board.

In case of problems, your legal defenses against a wrongful delivery claim will more likely fail if the delivery is carried out against an original B/L.

 

Does DocShipper provide international moves for personal effects?

*DocShipper - Siam Relocation is one of the largest providers of relocation services in Thailand.

Thanks to our extended experience and network within the country, we are able to offer the best rates available on the market for your relocation needs.

 

Can DocShipper handle international shipments for vehicles?

*You can rely on DocShipper’s expertise to import your car into Thailand.

As it is quite a complex process, please contact your Siam expert right now to check all the required paperwork and get a price estimate for this service.

SIAM Shipping info : To have further information about the shipment of vehicle, feel free to check our dedicated page: Import car in Thailand

You are looking for logistics and/or sourcing services ? You need a dedicated assistance ?
Our experts will answer you within 24h !

Sea freight

It’s the first time I’m involved in container shipping, any advice?

We have 5 tips to provide:

SIAM Shipping Tip : Remember the cost of transporting the container and be prepared to load the container within 2 hours.

In fact, when the driver arrives in front of your doorstep, the first 2 hours are already included in your expenses.

It is therefore necessary to organize your transport beforehand. Your shipment must be as fast as possible to avoid additional charges.

SIAM Shipping Advice : Prepare Shipping Container Contents for Extremes conditions

Container transport conditions can be extreme. There are large fluctuations in temperature and humidity in the container.

They can cross the Panama Canal or else pass around the Cape. They are sometimes subjected to a three-digit temperature and humidity down to temperatures below zero.

SIAM Shipping Tip : Carefully Declare ANY Organic Cargo

Depending on the origin and destination of your goods, plants, edible plants, fruits or vegetables are treated differently.

Any cargo not reported to Customs can be a big challenge. Customs can put your container in quarantine and charge you for the costs of detention.

Plan for “attrition”. This is not possible for all content

There will be an “attrition”, that means your containers will be inspected. And sometimes theft may occur on the docks.

The problem is that this is not considered as theft, as the goods which are in transit are the property of the shipping company.

You will be able to register on the blog to secure, insure and declare your merchandise and thus better limit the risks during the inspections.

Take no risks, and ship your goods under our SiamCare insurance.

SIAM Shipping info : To have further information about our coverage policy, check our dedicated page: SiamCare insurance

When moving your container many companies and managers will be involved in its transportation process. From the packing process, to the freight and the delivery, many logistics steps have to be carried out.

*Make sure you have a clear idea of all the processes that are involved in the process to better understand your quotation.

How much does a container hold?

Regular containers come in two sizes: 20-foot and 40-foot in length. The 20-foot container has an approximate capacity of 1050 cubic feet.

The 40′ container has an approximate capacity of 2100 cubic feet. Specialized containers (hi-cube, refrigerated, open-top, etc.) are also available, you just have to ask us!

 

Why can’t DocShipper pay the duties and taxes for me? I’m willing to pay for them at the time of purchase.

If we were able to forecast precisely duties and taxes, we would be happy to pay them on your behalf. The problem is that there are a lot of different laws, regulations, and special circumstances, which make it that extremely hard to estimate them accurately.

 

Is my shipment automatically insured?

A: Shipping insurance can be purchased for 1% of the declared value of your shipment, and for 3% for personal effects. All shipments are insured for the declared value of the item(s).

While damaged or lost packages are rare, we recommend insuring each shipment in the unlikely event something does happen to your goods.

SIAM Shipping info : In the event your shipment is damaged upon delivery or lost, DocShipper  can assist you with the claims process.

What does insurance cover?

Insurance covers loss or damage of your goods. You can fill in the claim form in case of problems, based on the declared value of your shipment.

SIAM Shipping info : Please note that it does NOT cover import duties and taxes, domestic shipping costs or damage to the manufacturer’s box/packaging.

How do I file a claim for missing or damaged items?

If your shipment is not delivered, or if items are missing or damaged, contact immediately your Siam advisor to proceed to a prompt claim. The soonest you reach out to us, the promptest refund you will receive.

 

For missing items

If your shipment was not delivered, or if items were missing, you will need the following items to file a claim:

  1. Claim form: Contact us and your Siam advisor will provide you with the proper document
  2. Copy of the commercial invoice proving the purchase price.

 

For damaged items

If your item arrived damaged, you will need the following documentation to file a claim:

  1. Claim form: Contact us and your Siam advisor will provide you with the proper document
  2. Accurate pictures of the damaged item(s)
  3. Accurate pictures inside and outside of the box
  4. Copy of the commercial invoice or receipt proving the purchase price

Will DocShipper deliver my cargo to me once arrived at its final destination?

Upon arrival, every door-to-door shipment is handled by one of our international shipping agents at destination.

The service includes local Customs clearance, local port charges, and import documentation. We also provide additional services at your request, including delivery of cargo to your final destination.

Air Cargo

Does size matter for air shipment?

Yes, in international shipments by air freight, we consider 2 things: the growth weight and the volumetric weight.

To provide a price on the request, we will base our offer on the greater weight.

How is the volumetric weight calculated?

A standard formula is used. Give us the 3 dimensions (W*H*L) and we calculate it for you.

Example : You have 3 boxes 50cm*70cm*40 cm, each boxes weight 15 kilos.

  • The real weight is 45 kilos
  • The volumetric weight is calculated based on 1 cbm = 167 kilo
  • 3* (0.5*0.7*0.4) = 0.42 CBM
  • 0.42 * 167 = 70, so you will be charge on 70 kilos.

airfreight-volumetric-weight-formula

What is the maximum size or weight ?

There is no specific limit on international air freight.

SIAM Shipping Tip : It’s important to consider that usually, air freight is cheaper than sea freight when your total volume is lower than 1 CBM (or 200 kilograms).

Otherwise, in case you require an urgent shipment or for other air freight specific requirements, contact us now and we will provide you with a price estimate within 48h!

Are there any type of cargo that cannot be shipped via air freight?

Some goods cannot be shipped by air, especially when it comes to express shipping, such as lithium batteries or magnetic items.

Other goods are not prohibited, but only restricted. In this case, please contact us and your personal Siam expert will check it all for you!

 

Pick up & Drop off

Do you provide warehousing services so that I can drop off my belongings?

A: Yes, we have, near all the major airports, warehouses to store your goods. If you inform us the location of your cargo we will be able to advise you the nearest reception warehouse.

SIAM Shipping Advice : Additionally, we ensure a permanent presence at the airport of Bangkok Suvarnabhumi, as it is a key logistics hub for us.

How and where can we pick up the shipment at destination?

After the arrival, we will be able to handle all the necessary procedures for customs clearance.

You will be able to go to the warehouse to pick up your parcel. It is also necessary that you check carefully the customs requirements at destination before the expedition, even though we obviously provide support and permanent assistance with it.

 

Do you have a branch at the arrival who can support us?

Yes, we have partners worldwide to support us in our international logistics processes. Please contact us to arrange your air cargo to any city in the world.

 

Do you provide door to door services? Is there any limit about the pick-up location?

A: Once you provide us with the final delivery location, we will be able to provide a price estimate for our service from your starting location to the final destination.

SIAM Shipping info : In most of cases, we can ship to any destination. In case you have specific requests, please check it all with your SIAM advisor. In any case, we put all our efforts to provide services in full compliance with your expectations.

Charges & Others

What charges should I expect to pay at destination?

There are several different charges at airports, here are a few examples:

  • Warehousing costs,
  • Customs clearance fees
  • Taxes and customs duties
  • Delivery to door

SIAM Shipping info : Your cargo may be randomly selected to be examined. In this case, additional fees and delays may occur.

How can I save money on international air freight?

Try to limit as much as possible the total volume and weight. Additionally, you can pack your parcel yourself, so that we just have to handle consolidation.

You can even switch from a main airport to a smaller one to reduce your freight rate.

 

Can I pack my items by myself?

As mentioned above, you can pack your parcel by yourself to save some money. However, be careful, as air freight comes with many strict conditions.

You have to properly pack your cargo because the carrier will reject your parcel if it’s not in compliance with international packing standard.

Your goods must be packed in a box or pallet. At Docshipper  we can offer you this service while providing you with door-to-door service.

We also have the possibility of packaging oversized articles or goods requiring special packaging.

What are the usual transit times?

Airport to the airport is about 3 to 5 days transit, but with door-to-door service this varies depending on the customs clearance process (5-7 days).

The only thing that is always certain is that the transport is faster when all the documents have been prepared carefully before transport.

Delays can always occur in international shipping, as well as changes of schedule.

SIAM Shipping info : To find further information about Air freight, check our dedicated page: Air freight

Which document do I need to provide in order to finalize the logistics process?

First, we will send you the documents. You will complete the basic information, contact information of the sender and the party of the recipient.

Why DocShipper is considered as the best shipping company in Bangkok, Thailand?

  • Big Savings on Express Shipping. We can provide the lowest rates for your express shipments all over the world! We build a strong expertise over the year in express shipping worldwide.
  • Shipment Tracking. Docshipper  provides tracking for every single shipment we handle.
  • DocShipper is all about transparency! We ensure a permanent follow up throughout the whole process, and a transparent pricing strategy.
  • Team of Experts. Our dedicated team has been handling international shipments for many years now. You can rely on our long-lasting experience and expertise to provide hassle-free shipments all over the world.
  • Top-rated customer service. As your satisfaction is our main objective, you can contact our staff at any time in case of any doubt or question.
  • DocShipper is a dynamic company, committed to operate in full reactiveness, providing prompt and efficient services.

 

SIAM Shipping | Procurement - Quality control - Logistics

 

Alibaba, Dhgate, made-in-china... Many know of websites to get supplies in Asia, but how many have come across a scam ?! It is very risky to pay an Asian supplier halfway around the world based only on promises! DocShipper offers you complete procurement services integrating logistics needs: purchasing, quality control, customization, licensing, transport...

Communication is important, which is why we strive to discuss in the most suitable way for you!

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